ISL Online is the remote assistance solution for non-Windows 10 users and an alternative/backup solution for Windows 10 users.
Note: ISL Online is a 3rd party remote assistance product that is currently used to provide remote support to i7 Technologies customers. i7 Technologies support uses the Enterprise version of ISL Online as the Remote Desktop Assistance tool to troubleshoot and resolve customer issues.
With ISL Online i7 Technologies support engineers can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software.
ISL Online differs from other remote access products from ISL and other companies in that it is a reactive, permission-based support tool. No permanent software is installed on the customer’s PC/device in order to deliver support that requires remote access, and i7 Technologies support engineers can only remotely access an i7 Technologies customer’s PC with that customer’s explicit permission – permission that must be granted each and every time a customer requests support. Support from i7 Technologies will be initiated from this site only.
I7 Technologies may discontinue use of this tool without prior notice.